Is GolfCartsUSA Dealer Really Worth Your Trust?

Golf Carts USA is a dealer specializing in a wide range of golf carts, offering both direct sales and opportunities for individuals to become authorized dealers.

Based in Tampa, FL, they provide golf carts tailored to various needs, including luxury, off-road, and sport models. The company prides itself on transparency, with straightforward pricing that includes tax and delivery, and custom options for individual preferences.

Golf Carts USA also ships across the U.S. but service and repairs can sometimes cause difficulties to execute on.

For those interested in becoming a dealer, Golf Carts USA offers an exclusive 350-mile territory and a dedicated webpage on their site to showcase inventory and attract local customers. The dealership program includes marketing support, optimized sales pipelines, and customer service management, which allows dealers to focus primarily on growing their business.

Customer reviews of Golf Carts USA are a bit mixed. Many reviews praise the variety of custom options and models, from basic to luxury carts, and appreciate the competitive pricing on their golf cart inventory. Additionally, Golf Carts USA is family-owned and operated, and some customers report positive experiences with the direct-to-customer shipping model, which simplifies the buying process.

However, some customers have shared issues with service speed, especially with custom orders or technical support, which can be common with specialized vehicle orders. For peace of mind, Golf Carts USA does offer warranty support and has options for returns, which can be helpful if issues arise.

Here are some of the public comments we found on their Facebook page.

I ordered my golf cart on June 26th 2024 and currently have not received it and it’s 9th Sept 2024. Every week I have been told it is shipping on Monday and it still has not been shipped.

Courtney Laura

Check the reviews before applying for a loan

Cristian Damian

This seems to be a fairly common issue from what we found online:

I ordered a cart in May. Initially I was told a 3-4 week turnaround for delivery and they wanted to get it to me by Father’s Day. Father’s Day came and went with no update or even scheduled date for delivery. I had to reach out to ask for an update and was left with no reply on several messages. They did finally reply with a mass video that was clearly sent to multiple customers with an apology and offer to “make it right”. At this point it was June 25th and I was told delivery would be out the first week of July along with an Amazon gift card to makeup for it.

First week of July I again had to reach out, on July 9th I was sent a mass video of some pallets being unloaded and then them putting together carts. It is now July 26th with no update, no communication from them, no scheduled delivery. I asked for a refund on July 23rd because I’m tired of just being strung along and me being the one to have to reach out. Company has not responded or even acknowledged me. At this point I’m going to have to go through the headache of filing a dispute with my credit card company.
My advice:

1) Avoid them. Buy elsewhere even if it is a little more.
2) If you do end up using them, use a credit card because you should have more protection from fraud.
3) Keep everything in writing. You may end up needing to show the “receipts” and you can’t prove phone conversations.
4) If you have little kids be prepared to have to constantly let them down with this company’s failed promises. My kids have been so excited this whole
summer to get a family cart and I’ve had to feel like I am the one lying to and disappointing my own kids.
5) See point 1.

Lee Allen

We also found some people experiencing issues with delivery times, not fulfilling deliveries, issues getting a refund, as well as having warranty and repairs done when purchasing out of state.

They have no customer service! Sell you a cart and you’re on your own! DO NOT BUT A CART FROM THESE PEOPLE.

John Brophy

Purchased a golf cart on 4/1/24, was informed the cart would be delivered in 1 week. It’s now 5/5/24, only communication that I receive is via text message when I message and still no cart!!! ** will update whether company is a scam or if the cart is EVER delivered.

Elizabeth Goode

However, it’s not all bad. Golf Carts USA does have positive experiences from other customers.

My experience with Golf Carts USA was good. I had an issue but Wilson took great care of me and made me a life long customer. I appreciate him and his efforts! Everyone was helpful!

Jody Jarrell Baker

We got our custome cart done and delivered in just over 1.5 months. As soon as I text them got a immediate response. we can’t wait to drive it, we were in NJ when it came in vacation. 4 out of 5 stars.

Michael Mycko

Should you choose to buy your new golf cart from Golf Carts USA?

While Golf Carts USA offers a range of models and customizable options, some buyer reviews point to challenges with their service. Common concerns include delays in shipping, particularly for custom orders, and occasional difficulties with technical support, which can be frustrating for customers needing timely assistance.

Additionally, some buyers have reported issues with response times when handling order-specific requests.

If you’re considering purchasing from them, it might be beneficial to reach out to confirm shipping schedules and get clarity on their warranty and support policies to ensure a smooth experience.

What’s next? Keep your research going by reading our other golf cart dealer reviews.